Offers are discounts and cashbacks you create in Command Center to increase conversion and reward customers. An offer reduces the order amount (discount) or provides a reward after payment (cashback). Offers are part of the Boostr Incentivisation Engine.
You can build an offer as a fixed percentage, a flat amount, or a random value within a range. Each offer targets specific payment modes and products, and includes eligibility rules and usage limits that control when and how often it applies at checkout.
Access offers from Create in the Command Center sidebar, then select Offers.
When to Use Offers
Use offers when you want to:
- Run payment-mode promotions (for example, 10% off on cards or cashback on UPI).
- Reward customers for purchasing specific products.
- Drive conversion during sales events with time-limited discounts.
- Control promotion costs with usage limits and order constraints.
For EMI interest reductions (no-cost or low-cost EMI), use Subventions instead.
Creating Offers
The offer creation workflow walks you through three tabs: Details, Payment Modes, and Setup. You configure the offer type (discount or cashback), set the value (percentage, flat, or random range), and define order constraints such as minimum and maximum amounts. See Creating Offers for the full step-by-step guide.
Payment Mode Targeting
Each offer targets one or more payment modes. You can set granular targeting rules for cards (by network, issuer, or BIN range), UPI (by app or handle), Netbanking (by bank), wallets (by provider), and Pay Later (by provider). See Payment Mode Targeting for detailed targeting options per mode.
Product Configuration
Offers can apply to all products in the order or to specific products only. When you target specific products, you configure which line items qualify and how the discount is distributed across them. See Product Configuration for setup instructions and examples.
Eligibility and Validation
Eligibility rules control when an offer applies at checkout. These include order amount constraints, usage limits (per customer and total), validity periods, and coupon code requirements. The system validates all rules before applying the offer. See Eligibility and Validation for the complete list of business rules.
Managing Offers
After creating an offer, you can view its details, edit its configuration, duplicate it to create similar offers quickly, or change its status (activate, deactivate, or archive). The offers list view supports filtering and search to help you find specific offers. See Managing Offers for all management actions.